It’s no secret that consumers are becoming increasingly demanding when it comes to the services they pay for. In fact, a recent study by Microsoft reveals that 55% of respondents expect to see better CX year over year. The numbers are even higher when we look at customers under 34 and stands at 70%. Now,

Some team members despise design system governance. They see it as a roadblock to rapid growth, creativity, and flexibility. However, design system governance can foster scalability and creativity if properly implemented while maintaining design and usability consistency. Good design system governance prioritizes users before growth and profits. Company culture also plays a significant role in

Nowadays, pretty much everyone knows what content writing is. But the same can’t be said about UX writing. And yet this new role within the product design team has become ever so important. So, what is UX writing, how does it fit into the design and product teams and what are the key principles of

The design handoff is a critical part of any project. For many designers and engineers, the design handoff is a stressful experience. If either team misses something, it could result in product defects and delays. While it’s primarily the responsibility of the UX team to produce prototypes, assets, and documentation, the design handoff process is

Bringing a new digital product into the market can, undoubtedly, be a rewarding feeling. Few things will motivate your team as well as seeing their hard work pay back in the form of satisfied returning customers and ROI. That being said, it’s not always sunshine and rainbows. The road towards a successful launch can be

ResearchOps is an emerging practice in the UX space. Companies have realized the importance of effective user research to create products that best serve the customer. Traditionally, user research was part of a UX designer’s role, but companies are now dedicating entire teams to manage user research, including the people, tools, processes, and operations. ResearchOps

The UX space is continually growing and evolving, with new UX roles and departments emerging to accommodate specific tasks and research.  One question we see pop up regularly is UX architect vs. UX designer—what’s the difference? And does my company need to fulfill both of these positions to improve the design process? We’ll explore what

Since the very beginning of digital product design, the default way of designing user interfaces has been image-based. Designers have been drawing different states of the mobile app or web designs using graphic design tools – GIMP, Adobe Illustrator, Fireworks, Sketch, or now Figma, Invision, Adobe XD – and then the development teams have been

Discover potential usability problems in your app or website with heuristic evaluation  Heuristic evaluation is the review of a user interface based on a set of usability principles. It helps surface usability problems throughout the design process and can save countless hours of development time by fixing usability issues before they go live. A formal

Writing a product brief helps everyone involved in the development process to understand what the product is and why it was created and as a result, it helps in creating a good product. This document provides an ultimate source of knowledge on the product, ensuring that everyone has the same level of understanding. By putting

It takes a lot of preparation and effort to create a remote UX workshop that keeps people engaged and teaches designers new skills. Considering that working remotely isn’t going away anytime soon, it makes sense that you learn how to make your remote workshop more effective.

More often than not, product development starts with a UX designer making a wireframe or a UX writer working on the text. The first step determines what happens after that. If your writers have wireframes full of lorem ipsum, they can try to create influential text for landing pages, blog posts, and other products. If

The gap between designers and developers often slows workflows and makes it harder to bring products to market. Without strong collaboration between your design and development product teams, you will likely find that your company has to correct a lot of mistakes before you can finalize a product and release it to consumers. You don’t

Breaking down silos makes it easier for everyone involved in a project to work together towards a common goal. Unfortunately, traditional working environments make cross-team collaboration different. Newer tools with a code approach can give you an easier way to eliminate organizational silos. Adopting team collaboration tools doesn’t always eliminate silos, though. The following steps

“Design is a process. An intimate collaboration between engineers, designers, and clients,” — Henry Dreyfuss, design pioneer. Collaborative design has helped people make some of the greatest products in modern history. Bill Gates and Paul Allen collaborated to build Microsoft, the world’s largest software company and Windows innovator. Steve Jobs and Steve Wozniak needed each